About 6 months ago I completed an 8-generation chart for a client. She was thrilled with the results. Several times since then she has emailed me to tell me how pleased she was. Do not get me wrong, I was glad she was satisfied with the work and was excited over some of the documents I had found. I have just never had anyone contact me about the chart this many months out. Then this happened….
Yesterday I received an email from a gentleman who said he was referred to me by this woman. He shared her 3x Great Grandfather and he wanted to know more about him. Apparently, this client would not share the information she paid for, so she told him to contact me. Then he wrote, “______ mentioned that since she owned the chart that you were to provide me with the information at no charge”. No, you read that right!
Ok, I have to admit I felt like hitting my head against the wall. Never in all my years of working with clients, I have never come across something like this. I am interested in how you would handle this situation. Have you ever encountered any situation like this?
I am a professional genealogist, writer, photographer, wife, mother, and grandma. I have two books available on Amazon.com: Your Family History: Doing It Right the First Time and Planning Your Genealogy Research Trip. You can also connect with me via Facebook or Twitter.